Terms Of Service | Palm Breeze Cleaners

Palm Breeze Cleaning Solutions LLC

Last Updated: December 10, 2025

1. Agreement to Terms

By booking or using cleaning services provided by Palm Breeze Cleaning Solutions LLC (“Company,” “we,” “our,” or “us”), you (“Client,” “you,” or “your”) agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Contact Information:

Business Name: Palm Breeze Cleaning Solutions LLC
Phone: 813-616-3382
Email: palmbreezecleaners25@gmail.com
Service Area: New Port Richey, Trinity, and Pasco County, Florida

2. Services Provided

Palm Breeze Cleaning Solutions LLC provides professional residential cleaning services, including but not limited to:

Weekly maintenance cleaning
Bi-weekly cleaning services
Monthly cleaning services
One-time deep cleaning
Move-in/move-out cleaning
Special occasion cleaning

Specific services and tasks will be outlined in your service agreement or booking confirmation.

3. Booking and Scheduling

3.1 Service Requests

Clients may book services by:

Online booking through our website
Phone at 813-616-3382
Email at palmbreezecleaners25@gmail.com

3.2 Confirmation

All bookings are subject to availability and confirmation by Palm Breeze Cleaning Solutions LLC. You will receive a confirmation via email or phone with your scheduled service date and time.

3.3 Rescheduling

If we need to reschedule your appointment due to emergencies, weather conditions, or staffing issues, we will notify you as soon as possible and work with you to find an alternative date and time.

4. Pricing and Payment

4.1 Pricing

Service pricing is based on:

Property size and layout
Type of service requested
Frequency of service
Special requirements or add-on services

Pricing will be provided during the booking process or via quote. Prices are subject to change with notice.

4.2 Payment Methods

We accept payment via:

Credit/debit cards
Cash
Check
Electronic payment platforms

4.3 Payment Terms

Recurring Services: Payment is due at the time of service or as agreed upon in your service agreement.
One-Time Services: Payment is due upon completion of service unless other arrangements have been made.
Deposits: We may require a deposit for first-time clients or large projects.

4.4 Late Payment

Late payments may result in:

Suspension of recurring services
Late fees of $25 or 5% of the invoice amount (whichever is greater)
Cancellation of future appointments

4.5 Returned Payments

A $35 fee will be charged for any returned checks or failed payment transactions.

5. Cancellation and Refund Policy

5.1 Client Cancellation

24-Hour Notice Required: Cancellations must be made at least 24 hours before your scheduled appointment by calling 813-616-3382 or emailing palmbreezecleaners25@gmail.com.
Late Cancellation Fee: Cancellations made with less than 24 hours’ notice may incur a cancellation fee of up to 50% of the service cost.
No-Show Fee: Failure to be present for a scheduled appointment (when access is required) or failure to provide access will result in a 100% service charge.

5.2 Company Cancellation

We reserve the right to cancel or refuse service at any time due to:

Unsafe working conditions
Aggressive or threatening behavior
Unsanitary or hazardous conditions
Non-payment or repeated late payments
Violation of these Terms of Service

5.3 Refund Policy

If you are unsatisfied with our service, please contact us within 24 hours of service completion. We will:

Return to re-clean the affected areas at no additional charge, or
Provide a partial or full refund at our discretion

Refund requests made more than 24 hours after service may not be honored.

6. Client Responsibilities

As a client, you agree to:

6.1 Property Access

Provide safe and timely access to your property
Provide parking information or passes if required
Provide necessary entry codes, keys, or lockbox combinations
Ensure someone 18 years or older is present if access is not pre-arranged

6.2 Property Preparation

Remove clutter and personal items from surfaces to be cleaned
Secure valuables, fragile items, and important documents
Secure pets or inform us of pet presence and behavior
Disclose any hazardous conditions or special requirements

6.3 Safe Working Environment

Ensure the property is safe for our cleaning team
Provide working utilities (water, electricity)
Disclose any mold, biohazards, or pest infestations
Inform us of any alarms or security systems

6.4 Communication

Provide accurate contact information
Respond to communications regarding your service
Report any issues or concerns within 24 hours of service

7. Company Responsibilities

We are committed to:

Providing professional, reliable cleaning services
Employing background-checked, insured, and bonded staff
Using appropriate cleaning products and equipment
Respecting your property and privacy
Addressing concerns promptly and professionally

8. Liability and Insurance

8.1 Our Insurance

Palm Breeze Cleaning Solutions LLC is fully insured and bonded. Our insurance covers:

General liability
Worker’s compensation
Property damage caused by our negligence

8.2 Damage Claims

If our team causes damage to your property:

Report the damage within 24 hours of service
Provide photos and a detailed description
We will investigate and resolve valid claims through our insurance

8.3 Limitations of Liability

We are NOT liable for:

Pre-existing damage or wear and tear
Damage to items not properly secured or disclosed
Damage resulting from defective property conditions
Damage to unlabeled or unidentified fragile items
Loss of items not reported within 24 hours
Consequential or indirect damages exceeding the cost of the cleaning service

8.4 Client’s Homeowner Insurance

Clients are responsible for maintaining their own homeowner’s or renter’s insurance. Some losses may be covered under your personal insurance policy.

9. Scope of Service Limitations

Our standard cleaning services do NOT include:

Exterior window cleaning above the first floor
Cleaning of hazardous materials or biohazards
Mold remediation
Pest control
Heavy lifting or moving furniture
Cleaning inside ovens (unless specifically requested)
Carpet shampooing or steam cleaning (unless specifically requested)
Wall washing (unless specifically requested)

Special services may be available for an additional fee. Please inquire when booking.

10. Products and Equipment

10.1 Our Products

We provide professional-grade cleaning products and equipment. If you prefer specific products or have allergies, please inform us at the time of booking.

10.2 Client-Provided Products

If you request we use your own cleaning products:

Products must be properly labeled and safe to use
We are not responsible for product effectiveness
We are not liable for damage caused by client-provided products

11. Pets

If you have pets:

Inform us during booking
Secure aggressive or anxious pets during cleaning
We reserve the right to reschedule if pet behavior prevents safe service
We are not responsible for pets escaping during service if proper precautions were not communicated

12. Privacy and Confidentiality

We respect your privacy and confidentiality. Our team will:

Not disclose information about your property or personal affairs
Not access areas of your home not designated for cleaning
Maintain professional boundaries at all times

For full details, please review our Privacy Policy.

13. Background Checks and Employee Conduct

All Palm Breeze Cleaning Solutions LLC employees and contractors undergo:

Background checks
Reference verification
Training in professional cleaning standards and customer service

Our employees are expected to:

Behave professionally and respectfully
Follow your instructions and preferences
Respect your property and belongings

14. Client Conduct

Clients are expected to:

Treat our staff with respect and professionalism
Refrain from harassment, discrimination, or inappropriate behavior
Provide a safe working environment

We reserve the right to terminate service immediately if our staff experiences harassment, threats, unsafe conditions, or inappropriate behavior. No refunds will be provided in such cases.

15. Recurring Service Agreements

15.1 Recurring Service Terms

Clients who book recurring services (weekly, bi-weekly, monthly) agree to:

Maintain consistent payment methods
Provide reasonable notice of service changes
Honor the agreed-upon cleaning schedule

15.2 Service Adjustments

Recurring service pricing and terms may be adjusted with 30 days’ notice.

15.3 Termination of Recurring Service

Either party may terminate recurring services with 14 days’ written notice. Final payment is due for any completed services.

16. Force Majeure

We are not liable for delays or failure to perform services due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Severe weather conditions
Pandemics or public health emergencies
Government restrictions or orders
Acts of terrorism or civil unrest

17. Dispute Resolution

17.1 Good Faith Resolution

We encourage clients to contact us directly to resolve any concerns or disputes at 813-616-3382 or palmbreezecleaners25@gmail.com.

17.2 Mediation

If a dispute cannot be resolved directly, both parties agree to attempt mediation before pursuing legal action.

17.3 Governing Law

These Terms of Service are governed by the laws of the State of Florida. Any legal disputes will be resolved in the appropriate courts of Pasco County, Florida.

18. Indemnification

You agree to indemnify and hold harmless Palm Breeze Cleaning Solutions LLC, its employees, and contractors from any claims, damages, or expenses arising from:

Your violation of these Terms of Service
Your negligence or willful misconduct
Third-party claims related to access you provided to your property

19. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

20. Entire Agreement

These Terms of Service, along with our Privacy Policy and any service agreements, constitute the entire agreement between you and Palm Breeze Cleaning Solutions LLC regarding our services.

21. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website with an updated “Last Updated” date. Continued use of our services after changes constitutes acceptance of the modified terms.

22. Contact Information

For questions, concerns, or to report issues regarding these Terms of Service, please contact us: